Company politics

SAM-Trade LLP

SAM-Trade LLP (hereinafter referred to as the “Company”) develops and implements integrated engineering solutions in the following areas:

• heating, ventilation and air-conditioning systems (HVAC);
• guaranteed and uninterruptible power supply systems;
• direct current power supply systems;
• technological infrastructure for industrial enterprises, IT facilities and telecommunications facilities.

The Company supplies equipment, performs installation and installation supervision, commissioning, technical support and equipment start-up, including:

• precision air-conditioning systems;
• heating, ventilation and air-conditioning systems;
• diesel generator sets;
• uninterruptible power supply systems;
• direct current power supply units;
• storage batteries;
• technological facilities and equipment rooms;
• related equipment, components and consumables.

The Company also provides training and professional development for specialists employed by contractors and partners, as well as instructions on the operation of supplied equipment. The Company’s primary objective is to ensure the highest possible level of customer satisfaction by delivering high-quality engineering solutions, supplying reliable equipment, performing work professionally, developing employee competencies and continuously improving business processes. In its activities, the Company complies with the legislation of the Republic of Kazakhstan, applicable industry regulations, contractual obligations and partnership agreements. The Company also develops its quality management system in accordance with the requirements of the ISO 9001 international standard.

Strategic Principles of the Company

As part of the implementation of its Quality Policy, the Company intends to:

• continuously improve the quality of work performed and services provided;
• expand the range of engineering solutions, services and supplied equipment;
• respond promptly and flexibly to customer requirements, expectations and changing needs;
• fulfil all contractual and other obligations undertaken by the Company;
• ensure the reliability, safety and compliance of implemented solutions with established requirements;
• improve the professional skills, qualifications and competencies of employees;
• retain and develop the Company’s human resources potential;
• create conditions for professional growth and the exchange of knowledge and practical experience;
• develop long-term partnerships with equipment manufacturers, suppliers and contractors;
• maintain open, honest and mutually beneficial relationships with customers, partners, suppliers, government authorities and Company employees;
• exchange experience and knowledge with customers, partners and contractors;
• continuously improve the effectiveness of the quality management system.

The Company’s Quality Commitments

To implement this Policy, the Company undertakes to:

• continuously improve quality management system processes through the introduction of organisational, managerial and technical measures;
• establish measurable quality objectives and regularly assess the degree to which they have been achieved;
• improve process performance based on data analysis, performance indicators and feedback;
• improve methods of interaction and information exchange with customers in order to better understand and satisfy their requirements and expectations;
• study and implement modern technologies, management methods and engineering solutions across all areas of activity;
• apply an individual and flexible approach when fulfilling customer requirements;
• identify, assess and address risks, as well as pursue opportunities that contribute to achieving planned results;
• enhance the Company’s competitiveness by increasing the customer value of the solutions, equipment, work and services offered;
• maintain its reputation as a reliable, professional and forward-looking partner;
• select external suppliers, manufacturers and contractors based on an assessment of their reliability, competence and ability to meet established requirements;
• ensure appropriate administrative, organisational, methodological and technical support for the work performed;
• monitor the quality of work performed both by the Company’s own personnel and by engaged contractors;
• provide the conditions necessary to maintain a high level of employee professionalism;
• allocate the resources necessary for the effective operation and continual improvement of the quality management system;
• ensure compliance with applicable legislative, regulatory, contractual and internal requirements.

Responsibility of Management and Employees

The management of SAM-Trade LLP assumes responsibility for implementing this Policy, ensuring its alignment with the Company’s strategic development priorities and allocating the necessary financial, human, technical and organisational resources. The Quality Policy shall be communicated to employees, explained at all organisational levels, kept up to date and periodically reviewed to ensure its continued suitability and alignment with the Company’s objectives. Every employee of SAM-Trade LLP is responsible for the quality of the results of their work and is required to follow the provisions of this Policy when making decisions and performing their duties. The Company’s management expects every employee to be personally involved in ensuring quality, complying with established requirements, preventing nonconformities and continuously improving the activities of SAM-Trade LLP.